Wash Dry Fold
Weighing, minimum order, same day, payment and special instructions.
FAQ · Help is a call away
Laundromat FAQ Questions, Answered
Everything about our machines, what fits where, washing tricky items and house rules. Still stuck? Call (02) 8552 8608.
Machine operation
Machine Help
Our team monitors every machine remotely, so help is always a phone call away.
Make sure your clothes are spread evenly and the dryer isn’t overloaded. If it keeps happening, call us on (02) 8552 8608.
Cancel the cycle at the payment kiosk and restart it, or choose another machine. Our team monitors the machines remotely, so call (02) 8552 8608 if it keeps happening.
You can pause the dryer briefly if the control allows it, but try not to stop it too often: that can leave your load unevenly dried.
Call us on (02) 8552 8608 and we’ll sort it out.
Call us on (02) 8552 8608 and we’ll sort it out.
Check the load is balanced, the door is properly closed and you’re at the right machine. Then try paying again, or call us on (02) 8552 8608.
Tap your card, or scan the QR code on the machine and pay from your phone. If it still won’t work, call us on (02) 8552 8608.
Load capacities
What Fits Where
Our XXL washers take up to 27 kg of dry laundry: king doonas, blankets or 10+ towels. Our biggest dryers take up to 20 kg of wet laundry, which suits similar loads. Check the label on each machine.
Roughly a king fitted sheet, 2 queen doona covers, 8 bath towels, 4 pillowcases, a bath mat, 2 hoodies and 6 T-shirts.
Roughly a queen doona, 6 bath towels, 8 pillowcases, 4 T-shirts, jeans and hoodies. Spread it evenly for the best result.
Wet laundry weighs about twice as much. 5 kg of dry laundry comes out of the wash at roughly 10 kg.
Follow the instructions on each dryer for the best heat setting for your load size and fabric type.
Washing guidelines
Washing, The Right Way
Yes, in our larger washers (18 or 27 kg) as long as it’s under the weight limit. Shake off loose dirt first, and use the pet washer for heavy pet rugs.
Yes. Use our 27 kg washer and the 20 kg dryer, and fluff it now and then while it dries for the best result.
Synthetic pillows, yes, in our 14 to 27 kg washers. Avoid foam and memory foam, which are better air-dried. Always check the care label first.
Yes, ideally in our dedicated pet washer and dryer, so nothing mixes with other people’s laundry.
No. Every cycle automatically adds premium, eco-friendly detergent and softener. It cleans better, protects the machines and gives the same result every time.
Yes, in small amounts with the detergent. Follow the product guidelines to avoid residue.
High-quality, sustainably sourced detergent and softener, dispensed automatically in every machine.
A wash takes about 20 to 30 minutes, depending on the machine and load. Drying takes 30 to 60 minutes, depending on how big, dense and hot the load is.
Usage policies
Good To Know
Yes. Put finished loads in a trolley or on a folding table, and please treat other people’s things with care.
We’d recommend staying nearby. We can’t guarantee the security of unattended loads.
Yes. We’re open 24 hours a day, 365 days a year.
Yes, with three hours of free parking.
More answers
Still Got A Question?
Wash Dry Fold and prices have their own questions and answers.
Prices
Fees, detergent, members, pet wash and what a wash and dry costs.
Talk to us
Call or email and we’ll help you out.
