Help, the dryer door keeps opening.

Ensure clothes are evenly distributed and not overloaded; contact support on 1800 954 832 if the issue persists.

Help, my wash cycle is stuck on 6 minutes.

Cancel the cycle at the payment kiosk, restart, or select a new machine; our team monitors remotely. Contact support on 1800 954 832 if the issue persists.

I have paid but the dryer won't start.

Check load balance, door seal, and if it is the correct machine; retry payment or contact support on 1800 954 832 to resolve.

How much can I fit in your XXL Washer & Dryer?

XXL washers (up to 27kg dry weight) handle bulky items like king duvets, blankets, and 10+ towels; dryers up to 20kg (wet weight) suit similar loads — check machine labels.

What fits in your 27kg washer?

King fitted sheet, 2 queen duvet covers, 8 bath towels, 4 pillowcases, bath mat, 2 hoodies, 6 tees.

What fits in your 20kg dryer?

Queen doona, 6 bath towels, 8 pillowcases, 4 tees, jeans, hoodies — distribute evenly.

Yes, in larger machines (18–27kg) if under weight limit; shake off dirt first and use pet wash for heavy pet rugs.

Can I wash my doonas?

Yes, use 20–27kg washers and matching dryers; fluff regularly in dryer for best results.

Can I wash animal blankets in your machines?

Yes, preferably in dedicated pet washers/dryers to avoid cross-contamination.

I would prefer to use my own detergent and softener – can I do this?

No, LaundDry Wentworth Point uses premium, automatically dispensed eco-friendly detergents and softeners in every cycle for optimal cleaning, machine protection, and consistent results.

What detergent & softeners do you offer?

High-quality, sustainably sourced detergents and softeners are automatically dispensed for all machines.

How long will a wash cycle take?

20–30 minutes depending on size/load; dryers 30–60 minutes depending on density, temperature and size of load.

Is it safe to leave my washing unattended while I run an errand?

We would recommend not to as we cannot guarantee security for unattended loads.

Frequently Asked Questions

How can we help?

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